Return & Exchange

At Nooriyat, your satisfaction is our top priority. If you're not completely happy with your purchase, here's a simple guide to our exchange and return process.

Free Exchange

Want to swap an item? No problem! You can start the exchange process by filling the form here. Just make sure you initiate the request within 48 hours of receiving your order. All you need is your order number and the email or phone number you used at checkout.

You have the flexibility to exchange the product for the same item in a different color or size, or even for a completely different product from our catalog.

We’ll arrange for a free pickup of the original item. Once we receive it, we'll immediately ship out your new piece. Please note, the product must be unused and unworn. Also, our free exchange policy applies to the first exchange only; we can't process a second exchange for the same order.

For more details on our full policy, please refer to the link here.

Returns

If you'd like to return an item, you can begin the process by filling the form here. Please enter your order number and the email or phone number you registered with.

You have 48 hours from the date of delivery to raise a return request. We will organize a pickup from your location, though this service might not be available in all areas.

FOR A RETURN TO BE PROCESSED, CUSTOMERS MUST ENSURE THE PACKAGE RECEIVED WAS UNTAMPERED.

  • For Prepaid Orders: You will be responsible for the shipping cost to return the product to our warehouse. We will issue a full refund to your bank account, minus the standard delivery charges we paid for the reverse pickup.
  • For COD (Cash on Delivery) Orders: You'll receive a coupon code for the full order value (after deducting return shipping costs). This coupon can be used within 90 days.

All refunds will be processed within 3-7 business days after we receive and inspect the returned product.

Just a heads-up: We can’t process any exchange or return requests sent via WhatsApp, Instagram, or email. Please use the link above to generate your request.

You can read our complete Exchange & Return policy here for more information.