Frequently Asked Questions

About Our Products

What is authentic Chikankari?

Chikankari is a traditional, intricate hand embroidery style from Lucknow, India. It's a delicate and artistic process where various stitches are used to create beautiful patterns on fabric. Every Chikankari piece is a unique work of art, with a story in every thread.
Are all your products genuinely handmade?

Yes, absolutely. Every Nooriyat product is handmade by skilled Chikankari artisans who have perfected this traditional art form over generations. We are committed to celebrating and preserving authentic Lucknowi Chikankari.
Why do my handmade products have slight variations?

The slight variations in stitching, patterns, or motifs are a natural outcome of human involvement. These are not flaws but a beautiful testament to your garment's authenticity and uniqueness. It's what makes your hand-embroidered piece truly one-of-a-kind.
Will you restock the products?
Since every Nooriyat piece is handcrafted to be unique, we do not restock specific designs. When an item is sold, it becomes a one-of-a-kind treasure for its new owner.

How can I place an order for your Chikankari clothes?

You can easily place an order through our online store. Simply add your desired Chikankari suits or kurtis to the cart, proceed to checkout, and fill in your details to complete the purchase.
What are your shipping charges?

We offer free shipping on all prepaid orders within India.
How long will it take for my order to arrive?

Orders are typically dispatched within 1-2 business days. Once shipped, you can expect your Chikankari delivery within 5-7 business days. You will receive a tracking number via email once your order is on its way.

What is your return and exchange policy?

We accept returns and exchanges for our Chikankari products within 7 days of delivery. The item must be unused, unworn, and have all original tags attached. For exchanges, you can swap for a different size or style, depending on availability.
How do I initiate a return or exchange?

Please visit our Returns & Exchanges page on the website to initiate a request. Kindly have your order number and email/phone number ready. Please note that we do not process return or exchange requests via WhatsApp or email.
What happens after I send the product back?

Once we receive the returned handmade product, our team will inspect it for eligibility. After approval, we will process your refund within 3-5 business days.

How should I care for my handmade Chikankari garment?

We recommend dry cleaning your Chikankari pieces to maintain their intricate embroidery and fabric integrity. For light cleaning, a gentle hand wash with a mild detergent in cold water is recommended. Always dry your garment in the shade.

What payment methods do you accept?

We accept a wide range of payment options, including credit/debit cards, Net Banking, UPI, and various mobile wallets. We also offer Cash on Delivery (COD) on eligible orders.
Is my payment information secure?

Yes, your payment information is completely secure. We use a trusted and secure payment gateway to ensure all transactions are encrypted and protected. We do not store your financial details.